Can I change the email address or phone number linked to my Ontario online casino account after registration?

Yes — you can update your email address or phone number on a regulated Ontario online casino account after registration, but the process carries more weight than a routine settings change. Here's why, and what to expect.

Why your contact details are treated as verified data, not just preferences

When you sign up at any licensed Ontario site, relevant player information — including player contact information — must be collected, saved, and validated before the account is even created. That means your email and phone number aren't just convenience fields; they're part of your verified identity record. The AGCO's standards require that player information be kept complete and accurate on an ongoing basis — so updating stale contact details is actually something operators are expected to facilitate and, from a regulatory standpoint, something you should do promptly when your details change.

The practical implication: operators treat a contact-detail change as an account transaction, not a cosmetic edit. There must be an auditable trail of events logged and available relating to account creation, activation, deactivation, and account changes. Changes to player registration (e.g. address) or account details are specifically called out as the type of events that must be logged. That audit trail exists partly to protect you — it means any unauthorized change to your contact info would be traceable.

What the process actually looks like

The exact steps vary by operator because the process may be a little different for every operator. Most regulated Ontario sites handle it one of two ways:

• Self-serve in account settings — Many operators let you request the change directly from your profile, then send a verification link or code to both the old and new contact method to confirm it's genuinely you making the change. This is the most common flow.
• Via customer support — Some operators, particularly for email changes (since email is often the login credential), route the request through their support team and may ask for identity confirmation before processing it. A mechanism must be in place to allow players to contact the operator in a timely fashion with issues or complaints relating to their player account.

If your email address is also your login username, expect a bit more friction — the operator needs to be sure the request isn't coming from someone who's temporarily accessed your device. All players must be authenticated prior to accessing their account, and third parties are not permitted to access a player's account — so the verification step on a sensitive change like this is a feature, not a nuisance. Players must also be given the option to use multi-factor authentication when logging in, which is worth enabling if you haven't already — it makes your account significantly harder to tamper with.

One thing to keep in mind if you use BetGuard or responsible-gambling tools

If you've enrolled in BetGuard, the tool that allows people to opt out of all regulated online gambling in Ontario, your contact details there are separate from any individual operator's records — so a change at one site doesn't automatically propagate to BetGuard. Similarly, if you've set deposit or gaming limits at a site and need to contact support during that process, note that a request to relax or eliminate a gaming limit can only be implemented after a cooling-off period of at least 24 hours. That rule applies to limit changes, not contact-detail updates, but it's worth knowing they're handled differently. If you ever need support around your gambling habits, ConnexOntario (1-866-531-2600) is the right call.

Bottom line: check your operator's account settings or help centre first — the process is usually straightforward. If you run into any difficulty, the operator's support team is required to be reachable. And always make sure you're playing on a site that carries the iGaming Ontario and BetGuard logos; if you see these logos, you know that the website operations are managed by iGaming Ontario and regulated by the AGCO. The full current list of registered operators lives at igamingontario.ca.