How do I find a certified counsellor or therapist who specialises in gambling problems in Ontario?

Ottawa residents looking for a certified gambling counsellor or therapist have a clear, well-resourced path — and the good news is that publicly funded help requires no doctor's referral and no upfront cost.

Start with ConnexOntario — it does the searching for you

ConnexOntario offers free and confidential, 24/7 support to adults experiencing problem gambling — whether you need a referral to counselling services, peer support, or crisis intervention. Rather than cold-calling clinics yourself, a ConnexOntario specialist will match you to the right Ottawa-area provider.

You do not need a doctor's referral, and you can reach out at any time. You can contact them by phone, text, chat, or email any time, day or night, 365 days a year. The number is 1-866-531-2600. Call support is available in multiple languages.

ConnexOntario has a dedicated Ottawa page and a team available day and night to answer questions, provide emotional support, and connect you to local services in the Ottawa area. They can connect you with services nearby, such as gambling counselling, support groups, mental health services, or crisis support — and you can choose the type of support that feels right for you, including in-person, phone, or online options.

What ConnexOntario can actually arrange for you

Their trained specialists offer education about recognising problem gambling, service navigation to connect you with local or provincial treatment programs and support groups, referrals matched to your situation and preferences, and resources for family members and friends affected by a loved one's gambling.

ConnexOntario's database covers mental health, addiction, and problem gambling support organisations across Ontario — community services funded by the Ontario Ministry of Health and delivered by licensed healthcare providers and established non-profit organisations. For Ottawa specifically, the Canadian Mental Health Association (CMHA) Ottawa Branch is among the organisations listed.

CAMH for specialised clinical support

The Centre for Addiction and Mental Health (CAMH) provides specialised services for Ontarians whose gambling has led to difficulties in their life — including relationships, finances, self-care, and work. These services are free and offer support to both individuals and their family members, with counselling that is primarily group-based. CAMH is based in Toronto but can be a useful option for more complex clinical needs; ConnexOntario can advise on access.

A few practical tips

• No diagnosis needed. You do not need a diagnosis to ask for help — if gambling is causing concern, stress, or questions, it is a good time to reach out.
• Browse the database yourself. ConnexOntario's database lists thousands of programs, searchable at connexontario.ca — filter by Ottawa and gambling to see what's currently available near you.
• Online and phone options exist. If in-person isn't convenient, Gambling Therapy is a free, global online service offering practical advice and emotional support to anyone affected by problem gambling. It's a solid supplement to local counselling.
• Peer support. GamTalk features chatrooms and forums for those experiencing problems with gambling to connect with one another. Not a replacement for a certified therapist, but useful between sessions.

If you play on licensed Ontario online casino sites (look for the iGaming Ontario and BetGuard logos to confirm a site is regulated), those operators are also required to signpost problem gambling resources directly — so help is never more than a click away on any legitimate platform. The 19+ age requirement for all regulated gambling in Ontario applies across the board.